Terms of Service

Last updated Oct 29, 2026

These terms are the agreement between you and SalesX, Inc., a California corporation, doing business as Catchment Labs ("we", "us"). Our address is 3031 Tisch Way, 110 Plaza West, San Jose, CA 95128. By paying for a plan or submitting our intake form, you agree to these terms. If you do not agree, do not buy.

1. The service

Local Search Autopilot is a monthly service that helps local businesses get seen on Google Maps and in search. What you get depends on your plan:

Starter: monthly Search Console review and summary, monthly Google Maps listing posts and checks, and a plain-English monthly report.
Growth, content kits: Starter, plus a monthly local content kit that your team publishes. We do not need website access.
Growth, we publish: Starter, plus monthly local content that we publish to your site. We need website access.
Multi-location: any plan, for any number of locations, at a price per location that steps down by tier. 200 or more locations is the Enterprise tier: dedicated manager, custom reporting.

The pricing page describes each plan. We may improve the service over time, but we will not remove a core feature of your plan during your current term without a fair substitute.

2. Who can buy

The service is for businesses. You confirm that you are at least 18, that you can bind your business to these terms, and that you have the right to give us the access described below.

3. Prices, billing and taxes

Monthly price for one location: Starter $189. Growth, content kits $249. Growth, we publish $299.
Monthly price for several locations: each location is billed at the rate of the tier it falls in. Starter is $189 for locations 1 to 9, $161 for locations 10 to 49, $132 for locations 50 to 199, $113 for locations 200 or more. Growth, content kits is $249 for locations 1 to 9, $212 for locations 10 to 49, $174 for locations 50 to 199, $149 for locations 200 or more. Growth, we publish is $299 for locations 1 to 9, $254 for locations 10 to 49, $209 for locations 50 to 199, $179 for locations 200 or more. 200 or more locations is the Enterprise tier (dedicated manager, custom reporting), at the rate shown for that tier.
Setup fee: $249 per account, plus $100 for each location beyond the first, capped at $1,999 in total. It is charged once, at sign-up.
Billing is through Stripe. Your card is charged for the setup fee and the first month at sign-up, then every month in advance on the same date.
Prices are in U.S. dollars and do not include taxes. If tax applies, it is added to your charge.
If a payment fails, we may pause work until it is paid. You still owe the amount due.
We may change prices for future months. We will email you at least 30 days before a change takes effect. A price change does not apply during your minimum term.

4. Minimum term, renewal and cancellation

Minimum term: 3 months, starting at sign-up. You agree to pay for at least 3 months, even if you stop using the service or cancel early.
After the minimum term, the plan renews automatically every month until you cancel.
To cancel, email hello@catchmentlabs.com from the address on your account. Give us at least 30 days' notice. You can send notice at any time. Cancellation takes effect on the later of the end of the minimum term or 30 days after your notice. Your last charge is the one on or before that date.
You stay responsible for charges up to the date cancellation takes effect. We do not prorate partial months.
We will confirm your cancellation by email. After cancellation, no further monthly charges are made.

5. Refunds

The setup fee is non-refundable once work starts.
We do not refund months that have already been billed.
If we charge you by mistake, tell us within 60 days and we will correct it.

6. No guarantee of results

Google decides what appears on Google Maps and in search, and how it ranks. We do not control Google and we do not guarantee any ranking, traffic, calls, leads, reviews or revenue. We do not promise a top spot or any specific position. We provide the service with reasonable skill and care. Beyond that, the service is provided "as is" and we disclaim all other warranties, to the extent the law allows.

7. Access you give us

To do the work, you give us access to your Google Business Profile (the profile that powers your Google Maps listing) and to Google Search Console. On the "we publish" plan, you also give us access to your website.
Give access through each platform's own invite or user feature. Send every access invite to the one address named in the access guide we send you after you sign up, and use that same address for any other access we ask for. Never send us a password.
We will use access only to provide the service to you. We will ask for the lowest level of access that lets us do the work.
You keep ownership of your Google properties and your website. You can remove our access at any time. If you do, we may not be able to do the work, and billing continues until you cancel under section 4.
Google and other platforms can change their tools, rules or access options. If that limits what we can do, we will tell you and adjust the work where we can. We are not responsible for a change a platform makes.

8. Your responsibilities

Give us accurate and current information about your business, including names, addresses, hours, services, licenses and claims.
Make sure you have the right to authorize the work on every location and property you give us.
Review the content we prepare. You are responsible for what is published about your business, including meeting any laws or professional rules that apply to your industry.
Do not send us protected health information or other sensitive personal data about your customers or patients. The service does not need it.

9. Content and ownership

You keep ownership of your business information, logos, photos and other materials ("your materials"). You give us a limited license to use them to provide the service.
Once you have paid for it, you own the content we create for you (the posts, pages and written content kits). You give us permission to keep a copy and to reuse general know-how that is not specific to you.
We keep ownership of our tools, templates, methods and report formats.
We will not use your business name or results in our marketing without your written permission.

10. Acceptable use

Do not use the service to do anything unlawful, misleading or harmful. This includes fake reviews, false claims about your business, spam, content that infringes someone else's rights, or anything that breaks Google's rules. We may decline or remove content that we reasonably believe does any of these things.

11. Termination

You can end the service under section 4.
We can end the service if you materially break these terms, if a payment stays unpaid after we notify you, or if we reasonably believe the use is unlawful or puts us or others at risk. We will tell you why where we can.
We can also end the service for convenience with 30 days' notice. If we do this during your minimum term, we will refund the unused part of the month you paid for in advance.
When service ends, we stop using your access, and you should remove our access. Sections that by their nature should survive, including payment, ownership, liability, indemnity and disputes, continue to apply.

12. Limit of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, lost revenue, lost data or lost business.
To the extent the law allows, our total liability for all claims about the service is limited to the amount you paid us in the 3 months before the event that gave rise to the claim.
Nothing in these terms limits liability that the law does not allow us to limit.

13. Indemnity

You will defend and cover us against third-party claims, and the related costs and reasonable legal fees, that come from your materials, your business practices, or your breach of these terms. We will tell you promptly about a claim and let you help with it.

14. Governing law and disputes

California law governs these terms, without regard to its conflict of laws rules.
If we have a dispute, email hello@catchmentlabs.com first. We will both try in good faith to resolve it within 30 days.
If we cannot, either of us may bring the claim in the state or federal courts in Santa Clara County, California. You and we agree to those courts.

15. Changes to these terms

We may update these terms. The date at the top shows the latest version. For a material change, we will email current customers at least 30 days before it applies. If you keep using the service after that date, the new terms apply. Changes do not apply to a minimum term already in progress unless the law requires it or you agree.

16. General

These terms, together with the pricing page and your checkout receipt, are the whole agreement between us about the service.
If a part of these terms cannot be enforced, the rest still applies.
You may not transfer these terms without our written consent. We may transfer them to a company that takes over our business.
We may send notices by email to the address on your account. You may send notices to hello@catchmentlabs.com or to SalesX, Inc., 3031 Tisch Way, 110 Plaza West, San Jose, CA 95128.
Neither of us is liable for a delay caused by events outside our control, including a platform outage.

17. Contact

Catchment Labs, a DBA of SalesX, Inc., 3031 Tisch Way, 110 Plaza West, San Jose, CA 95128. Email: hello@catchmentlabs.com.